Frequently Asked Questions (FAQs)

Welcome to the PhinakiStore FAQ section! We understand that shopping online can raise questions, and we’re here to provide answers. Below, you’ll find the most frequently asked questions about our products, payments, shipping, and returns. If you have any other inquiries, feel free to contact us!

1. What payment methods do you accept?

At PhinakiStore, we accept the following secure payment methods:

  • PayPal: Pay using your PayPal account for a quick and secure checkout.

  • Stripe: Pay with your credit or debit card (Visa, MasterCard, American Express, and more) through Stripe, a trusted payment processor.

We ensure that all payments are processed securely using encrypted transactions.

2. Is it safe to shop on your website?

Yes, shopping at PhinakiStore is completely safe! We use PayPal and Stripe to process all transactions, both of which are PCI-DSS compliant and utilize SSL encryption to secure your payment information. Your personal details and payment information are always protected when shopping with us.

3. How long will it take for my order to arrive?

After processing, which typically takes 1-2 business days, your order will be shipped and should arrive within 7-10 business days. The actual delivery time may vary depending on your location and the shipping method used. You’ll receive a tracking number once your order ships so you can monitor its progress.

4. Do you ship internationally?

Currently, we only ship within the United States. We are working on expanding our shipping options in the future, but at the moment, international shipping is not available. Stay tuned for updates!

5. How much is shipping?

  • Free Shipping: Enjoy free shipping on all orders over $199.

  • Standard Shipping Fee: For orders under $199, we charge a flat shipping fee of $8.

We strive to offer affordable shipping options to make your shopping experience enjoyable.

6. How do I track my order?

Once your order is processed and shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your order and monitor its delivery. This helps you stay informed throughout the entire shipping process.

7. What happens if my item is damaged or lost in transit?

If your order arrives damaged or is lost during shipping, we are here to help! Please contact us within 7 days of receiving your order by emailing contact@phinakistore.com. Include your order number, a description of the issue, and any relevant photos. We will offer a replacement, refund, or store credit based on your preference.

8. Can I change my order after it has been placed?

We work quickly to process and ship orders, so if you need to make changes, please contact us within 24 hours of placing your order. Once your order has been processed or shipped, we are unable to make changes to it.

9. Do you charge sales tax?

Yes, we apply a 6.5% sales tax on all orders shipped within the United States. This tax is automatically calculated during the checkout process based on the shipping address you provide. For customers outside California, the sales tax rate will vary depending on your location.

10. What is your return and refund policy?

We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return it within 30 days of receiving it, provided the item is unused, unworn, and in its original packaging.

11. Can I use a promo code or discount for my order?

Yes! If you have a promo code or discount code, you can apply it during checkout. Simply enter the code in the designated box before completing your payment. Please note that each promotion may have specific terms and conditions, such as expiration dates or item exclusions.

12. How can I contact customer service?

If you have any questions or concerns, our customer service team is here to help! You can reach us by:

We are happy to assist you with any inquiries you may have!

13. Will you offer more payment options in the future?

We are continuously working to improve the shopping experience at PhinakiStore. In the future, we plan to offer additional payment methods like Apple Pay, Google Pay, and possibly cryptocurrency. Stay tuned for updates!

14. Do you offer gift cards?

Currently, we do not offer gift cards, but we are exploring the possibility of offering them in the future. Keep an eye on our website for any future announcements!

Note: This FAQ section is designed to provide clear and concise answers to your most common questions, ensuring that your experience with PhinakiStore is as smooth and enjoyable as possible. We are here to help with any questions or concerns you may have, and we strive to provide the best customer service possible.

For further assistance, please feel free to reach out to us at

Company Name: Parklawn LLC

Company Number: 202130010006

Address: 429 Kearney St, El Cerrito, CA 94530, United States

Email: contact@phinakistore.com

Phone: +1 (510) 435-6197

Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.