Refund and Returns Policy

At PhinakiStore, we are committed to providing our customers with high-quality, customized clothing and ensuring a seamless shopping experience. We understand that sometimes returns or exchanges may be necessary, and we want to make this process as simple and clear as possible. Below is our detailed Return & Refund Policy, which is designed to align with both customer needs and industry standards.

Return Eligibility

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a return policy that allows you to return most items for a refund or exchange. To be eligible for a return, please ensure the following:

  • The item must be unused, unworn, and in the same condition that you received it.

  • The item must be returned within 30 days from the date you received your order.

  • The item must be returned with all original packaging, tags, and labels intact.

  • For customized or personalized products, returns are only accepted if the item is damaged or defective.

Non-Returnable Items

Certain items are non-returnable under our policy:

  • Customized or personalized products (unless damaged or defective).

  • Gift cards and any other items marked as non-returnable at the time of purchase.

  • Underwear, swimwear, or intimate apparel for hygiene reasons.

  • Items marked as final sale or heavily discounted.

Please carefully check product descriptions for return eligibility before making a purchase.

Return Process

Returning an item to PhinakiStore is simple. Here’s how you can start the process:

  1. Contact Us: To initiate a return, please reach out to us at contact@phinakistore.com within 30 days of receiving your order. Please include your order number, the item(s) you wish to return, and a reason for the return.

  2. Return Authorization (RA): Our team will review your return request and, if eligible, provide you with a Return Authorization Number (RA Number). You must include this RA Number with your returned item.

  3. Package the Item: Carefully repackage the item in its original packaging. Include all tags, labels, and accessories, and ensure the item is securely packaged to prevent damage during shipping.

  4. Ship Back the Item: Once you have your RA Number, return the item to the following address:

Address for Returns: 429 Kearney St, El Cerrito, CA 94530, United States

Refund Process

Once your returned item has been received and inspected, we will process your refund. Please allow 7-10 business days for the return to be processed. Refunds will be issued to the original payment method used at the time of purchase.

  • If you paid via credit or debit card, the refund will be credited back to your account.

  • If you used PayPal or another third-party payment method, the refund will be processed to your account accordingly.

Note: Depending on your bank or payment provider, it may take a few additional days for the refund to show up in your account.

Damaged or Defective Items

At PhinakiStore, we take great care in ensuring your items arrive in perfect condition. However, if you receive a damaged or defective item, we will resolve the issue promptly:

  • Contact us immediately at contact@phinakistore.com.

  • Please provide a detailed description of the issue and include photos or videos of the damage or defect.

  • You will be offered a full refund, replacement, or exchange, depending on your preference.

Shipping Costs for Returns

Unless the return is due to a mistake made by us (such as sending the wrong or defective item), the customer will be responsible for the return shipping costs.

  • Non-defective items: Customers are responsible for paying return shipping.

  • Defective items: If the item is damaged or defective, PhinakiStore will cover the return shipping costs.

For returns, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee we will receive your returned item if it is lost during transit.

Exchanges Policy

We do not offer direct exchanges at this time. If you would like a different size, color, or design, please return the original item following our return process and place a new order for the item you want.

Cancellation Policy

If you wish to cancel your order, please contact us immediately at contact@phinakistore.com. Cancellations can only be processed if the order has not been processed or shipped yet. Once your item has been shipped, we cannot cancel the order. If you would still like to make a change, please initiate the return process once you receive the order.

Refund Timeline

Refunds will be processed within 7-10 business days after we receive and inspect the returned item. Depending on your payment method, it may take additional time for the refund to reflect in your account.

Exceptions

  • Damaged Items: If the item is broken or defective upon arrival, we will cover the return shipping costs and offer a full refund, replacement, or exchange.

  • Not Satisfied: If you are not satisfied with your item for any reason, please contact us within 30 days of receipt. While returns are subject to eligibility, we will work with you to find the best solution.

  • Non-Eligible Returns: Items that do not meet our return criteria (e.g., worn, used, or missing packaging) are not eligible for a refund or exchange.

Customer Privacy & Security

We respect your privacy and are committed to keeping your personal information secure. We collect and use your personal data solely for processing orders and providing customer service. We do not share your personal information with third parties, except as required for payment processing or shipping. For more details, please read our full Privacy Policy.

Contact Us

If you have any questions or need assistance with your return or refund, please don’t hesitate to contact our customer support team.

Company Name: Parklawn LLC

Company Number: 202130010006

Address: 429 Kearney St, El Cerrito, CA 94530, United States

Email: contact@phinakistore.com

Phone: +1 (510) 435-6197

Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.

Thank you for choosing PhinakiStore. We’re committed to providing you with the best possible shopping experience!