Shipping Policy
At PhinakiStore, we are committed to delivering your orders in the most efficient and cost-effective way possible. Below, you’ll find our shipping policy, which outlines the details of our order processing, shipping methods, shipping fees, and other important information. We want to ensure that you have all the information you need to enjoy your shopping experience with us.
Shipping Locations
We currently ship to customers within the United States only. We are working on expanding to international markets in the future, but for now, U.S. residents can enjoy fast and reliable shipping.
Shipping Costs
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Free Shipping: Enjoy free shipping on orders over $199. We want to thank you for shopping with us by offering this benefit.
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Shipping Fee: For orders under $199, a flat shipping fee of $8 will apply. We aim to keep shipping affordable for you without compromising on delivery speed or quality.
Order Processing Time
Our order processing time is 1-2 business days, Monday to Friday, from 8:00 AM to 5:00 PM Pacific Time (PT). Orders placed on weekends or holidays will begin processing the next business day. Order processing refers to the time it takes us to prepare and package your order for shipment, and does not include delivery time.
Shipping Time Frame
After processing, orders typically arrive within 7-10 business days from the date of shipment. Delivery times may vary depending on your location and the shipping carrier selected. Shipping time frames are estimates and may be subject to delays during peak seasons or due to unforeseen circumstances.
Shipping Methods
We partner with reliable carriers to ensure your order reaches you safely and promptly:
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FedEx
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USPS (United States Postal Service)
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UPS (United Parcel Service)
We choose the most efficient carrier based on your shipping address and the size of your order.
Tracking Information
Once your order has been processed and shipped, you will receive an email notification with your tracking number. This allows you to track the progress of your shipment and receive real-time updates on your delivery status. We want you to stay informed about your order every step of the way.
General Sales Tax
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6.5% Sales Tax for All U.S. Orders: We apply a 6.5% sales tax on all orders shipped within the United States, in accordance with state and federal regulations.
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Tax Adjustments: In the rare event that there is any additional tax applied due to your specific location, PhinakiStore will cover the extra costs. You won’t need to pay any additional tax beyond the standard 6.5% rate we charge for all orders. This ensures you can shop with confidence, knowing we will handle any variations in tax rates for you.
Shipping to P.O. Boxes
We do ship to P.O. Boxes, but please note that some shipping carriers may have limitations on deliveries to P.O. Box addresses, which could result in longer shipping times. If you’re using a P.O. Box, please ensure that the shipping address is complete and correct to avoid any issues during delivery.
Damaged or Lost Goods
We take the utmost care in packaging your items, but if you receive an order that is damaged or lost during transit, we are here to help:
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Contact Us Immediately: If your item is damaged or missing, please contact us within 7 days of receiving your order by emailing contact@phinakistore.com. Include your order number, a description of the issue, and clear photos of the damaged goods.
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Resolution: We will work quickly to resolve the situation by offering a replacement, refund, or store credit depending on your preference and availability of the product.
For lost packages, we will assist you in tracking the item and filing a claim if necessary.
Order Changes
Once your order is placed, we aim to process it quickly. However, we understand that circumstances can change. If you need to make changes to your order (e.g., address change, order modification), please contact us within 24 hours of placing your order at contact@phinakistore.com.
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If the order has not been processed yet, we can make changes.
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Once the order has been processed and shipped, we are unable to make any further changes to it.
Customer Satisfaction Guaranteed
Your satisfaction is our priority. If you have any questions or concerns regarding your order, shipping, or anything else, please don’t hesitate to reach out to us:
Company Name: Parklawn LLC
Company Number: 202130010006
Address: 429 Kearney St, El Cerrito, CA 94530, United States
Email: contact@phinakistore.com
Phone: +1 (510) 435-6197
Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.
Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.
We are committed to providing excellent customer service and ensuring that your shopping experience with us is smooth, enjoyable, and hassle-free.